Powder Pillow Bed & Breakfast — Privacy Policy
Effective date: June 17, 2026

1. Introduction

Powder Pillow Bed & Breakfast (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and how you can exercise your privacy rights. This policy applies to information collected when you visit our website, contact us, make a booking through our listing (including via Airbnb), or stay with us.

2. Information we collect

  • We collect personal information that is necessary to provide our services, including:
  • Contact details: name, phone number, email address, and mailing address.
  • Booking details: reservation dates, number of guests, room preferences, and special requests.
  • Payment information: we do not process or store card details directly; all payment transactions are processed through Airbnb (or another booking platform you used). For transactions processed by Airbnb, please refer to Airbnb’s privacy policy for details on their handling of payment information.
  • Communication records: emails, messages, or phone call records related to your booking or stay.
  • Website and device data: IP address, browser type, pages visited, referring/exit pages, date/time stamps, and cookie identifiers collected through cookies and similar technologies.
  • Other information: any information you provide to us directly (for example, dietary needs, accessibility requirements, or other special requests).

3. Legal basis for processing (where applicable)

  • We process personal information for the following purposes and lawful bases:
  • To perform the reservation and provide accommodation (contract performance).
  • To communicate booking confirmations, updates, and service-related notices (contract performance and legitimate interest).
  • To send marketing communications if you consent to them (consent).
  • To meet legal, tax, and accounting obligations (legal obligation).
  • To improve our services and website (legitimate interest).

4. How we use your information

We use personal information to:

  • Process and manage reservations and payments.
  • Communicate with you about your booking and stay, including guest services and requests.
  • Maintain records for accounting, tax, and regulatory compliance.
  • Improve our website, marketing, and guest experience through analytics.
  • Send marketing messages only where you have consented; you may withdraw consent at any time.

5. Cookies and tracking technologies

Our website uses cookies and similar tools:

  • Essential cookies: required for site function (booking forms, security).
  • Analytics cookies: to understand website usage (for example, Google Analytics).
  • Marketing cookies: may be used for advertising or remarketing where applicable.
  • When you first visit our site a cookie banner will explain cookie categories and let you accept or manage preferences. You can also change cookie settings in your browser; however, disabling certain cookies may affect website functionality.

6. Information sharing and third parties

We do not sell, rent, or trade your personal information. We may share personal information with:

  • Service providers that assist in operating our business (for example, booking platforms, website hosts, analytics providers), and only to the extent necessary to provide their services.
  • Legal or regulatory authorities when required by law, or to respond to legal process.
  • To protect rights, property, safety of guests or staff.
    If you book through Airbnb or another platform, that platform will also collect and process your information in accordance with its privacy policy; Powder Pillow is not responsible for the platform’s practices.

7. International transfers

Some third-party service providers (such as cloud hosts or analytics providers) may process personal information outside Canada. Where information is transferred internationally, we use contractual safeguards and require providers to take appropriate security measures. You can request details about the countries where your data may be processed.

8. Data retention

We keep personal information only as long as necessary for the purposes set out in this policy, including to meet legal, tax, or accounting obligations. Typical retention periods:

  • Booking and payment records: 7 years for tax and accounting purposes.
  • Communication records and customer service information: 3 years.
  • Marketing consent records: until you withdraw consent.
  • Website analytics: aggregated/anonymous data retained for up to 2 years.
  • If you request deletion, we will remove your information where we no longer have a legal basis to keep it, subject to any retention required for legal or legitimate business reasons.

9. Your privacy rights

Depending on applicable law, you may have rights to:

  • Access a copy of your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Request restriction of processing or object to certain processing.
  • Request portability of data you provided to us in a structured, commonly used format.
  • To make a request, contact us at the address below. We will verify your identity and respond to your request within 30 days (or the timeframe required by law). If we refuse a request, we will explain why and the steps to challenge our decision. You also have the right to lodge a complaint with the relevant privacy regulator.

10. Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction (for example: access controls, secure backups, staff training). No system is completely secure; if we become aware of a breach that creates a real risk of significant harm, we will notify affected individuals and any applicable privacy authority in accordance with legal requirements.

11. Children’s information

Our services are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or the applicable age threshold in your jurisdiction). If you believe we have collected information from a child, please contact us so we can delete it.

12. Links to other sites

Our website may contain links to other websites. This policy does not apply to third-party sites; please review the privacy policies of those sites.

13. Changes to this policy

We may update this policy from time to time. When we make material changes we will post the updated policy on our website with a new effective date.

Contact us
For questions, requests, or concerns about this policy or your personal information, contact:

Powder Pillow Bed & Breakfast
1103 Pine Ridge Crescent, Revelstoke, BC V0E 2S1
250.200.0388
info@powderpillow.ca